Managed
Services & Support

Managed
Services & Support

Proactive support, guaranteed response and environments that perform when it matters most.

Managed
Services & Support

Proactive support, guaranteed response and environments that perform when it matters most.

Your workplace technology
should just work.

Our managed services ensure every meeting, every room and every interaction runs smoothly, consistently and without interruption.

Service & Support You Can Rely On

Service & Support You Can Rely On

From defined SLAs to on-site support and proactive monitoring, we ensure your environments stay operational, optimised and ready when it matters most.

Service Level Agreements

Clear response times, structured support and accountability built into every engagement.

On-Site Support

Dedicated resources on-site to manage rooms, support users and ensure everything is ready when it matters.

Remote Monitoring & Support

Continuous monitoring and remote diagnostics to identify and resolve issues before they impact your business.

The managed service experience

The managed service experience

With Prosirius, your AV and collaboration environments are continuously monitored, supported and optimised.

From proactive maintenance to real-time support, we ensure every interaction is seamless and every room is ready.

Why it matters

Why it matters

Rapid Response Times

Defined SLAs with guaranteed turnaround.

On-Site Support When It Counts

Engineers available where and when needed.

Proactive Issue Detection

Monitoring that identifies problems early.

Minimal Downtime

Fast resolution to keep spaces operational.

Consistent Room Performance

Standardised experiences across all environments.

Clear Ownership & Accountability

Dedicated support with full visibility.

Why Prosirius

Why Prosirius

Service is at the core of everything we do.

From structured SLAs to white-glove on-site support and proactive monitoring, our approach is built around long-term performance and reliability.

  • Proven service delivery over 25+ years
  • Agile, responsive and proactive teams
  • Trusted by leading South African organisations
  • Support models tailored to your environment
Steps Wave
Step 1
Fast
Rapid response times
Step 2
Reliable
Consistent performance
Step 3
Proactive
Ahead of
issues
Step 4
Accountable
Support you can trust

Support that keeps your business running

Support that keeps your business running

Let’s build a service model that works for your environment.