Professional services
Our highly experienced team will be on hand to provide specialized deployment, maintenance and training services to ensure your project is fully supported every step of the way.
From choosing the hardware and system to training your team, creating content, and maintaining your technology, through to maximising your return on investment and minimising unnecessary expenditure.
We will guide you and devise a full turnkey solution that can be seamlessly implemented into existing infrastructures or into completely new business environments.
Consultancy
Our consulting approach is proactive and clear. Our team takes the time to listen to you and understand the complexities of your business before you’re provided with a solution. Together we adapt, revise, amend and tweak until we reach the right fit for your precise requirements.
- Realistic solutions tailored to your budget
- Professional project management and skilled resources
- Access to test available technologies to find the best solution
Design
Our team of experts have provided bespoke AV system design
for small to large organisations in a wide range of sectors.
Whether you require an AV design for custom meeting rooms
with the latest video conferencing technology, or to make your reception area stand out when welcoming customers with video walls and digital signage. We can design the perfect solution for you.
- Bespoke design for any size and installation type
- Reliable and enduring solutions
- Detailed drawings and transparent pricing
Professional AV installation
Audio visual installation services expertly delivered by an experienced team of AV engineers.
Every audio-visual installation project that we undertake is conducted by our team of fully trained engineers. The Prosirius team of specialists are multi-skilled which allows for more comprehensive projects to be completed to the highest standard of workmanship.
- Professional, experienced installation teams
- Careful and considered installation processes
- Timing tailored to suit your needs
Training
As part of our post-installation service, our Unified Communications experts will train the members of your staff who are responsible for managing and maintaining your newly installed systems.
By ensuring that your team/s understand how to control and operate the new system, we ensure the best ROI for your technology investment.
Our thorough training programmes will ensure that your staff have a complete understanding of the operations of your system. This will ensure that you get the most out of your new infrastructure and that your business understands the full benefits that it can bring.
SERVICE LEVEL AGREEMENTS
Your audio-visual collaboration environment is vital to your business’s success. We add value to your business by aligning our expertise with your collaboration strategy and objectives.
Exceptional service delivery and innovation are our key differentiators in the market. We understand that after-sales support is an integral component that forms part of our relationship with our valued clients
Choose from our standard Silver, Gold or Platinum packages or work with our team to design a Service Level Agreement more suited to your specific needs.
Remote Managed Services
Our Remote Managed Services are included in our Platinum Service Level Agreement or can be included in a customized package suited to your requirements.
Prosirius Remote Managed Services provide skilled and experienced VNOC Engineers that ensure your AV/VC devices and infrastructure remain optimally functional with a seamless user experience operated through our Service Operating Centre.
Prosirius Service Operation Centre offers monitoring and advanced real-time fault finding and resolutions remotely by use of the Utelogy Device Management Software as the monitoring and managing tool.
Through Utelogy Device Management our team will:
- View live statuses of all connected devices to monitor and ensure maximum uptime of devices
- Receive real-time alerts and send notifications when devices are not performing as expected. This will allow us to attend to faults before anybody on site is even aware of it
- Troubleshoot remotely for faster resolutions
- Remotely push firmware and software updates as they become available
- Collect room and device usage data
- Report on device statistics: locations, utilization, occupancy, and performance at any time.
- Generate monthly reports
EXECUTIVE
ON-SITE SUPPORT
Extend our expertise, resources and consistency with an Executive On-site resource based at your premises. This service provides you with a level of support that can only come from having a full-time resource dedicated to your audio visual environment. This service provides you with the 8 to 5 on-site expertise you require, supported by the rest of our highly experienced team to compliment your team and to optimise operational efficiencies.
The on-site resource will be responsible for monitoring, managing and controlling all aspects of the video conferencing and audio visual infrastructure, assuring you of our best service and attention at all times. This resource will also provide telephonic technical support to the other regional offices.
Other functions of the on-site resource include (but are not limited to) the following:
- In-person support of all rooms
- On site end-user assistance for all VC and AV related issues
- View live status of all connected devices to monitor and ensure uptime of devices
- Collect room and device usage data
- Daily health checks of all AV/VC rooms
- Call scheduling and start management
- Calendar scheduling assistance
- Troubleshooting and first line repairs
- Infrastructure maintenance and support
- Generate weekly reports
FINANCE & COLLABORATION
AS-A-SERVICE
We feel that the value of your communication and collaboration technology comes from its use, not necessarily its ownership. We therefor offer alternative options to help you move your investment from capital to operating expenditure. Our financing options include flexible repayment terms, for a more manageable cash flow, and the option to either keep or return the hardware, subject to the contract.
One fixed, monthly payment for the contract term which includes:
- Evaluation, design and deployment
- All hardware and Software for a complete and operational system
- Installation and Implementation
- Service Level Agreement
- Maintenance and support services
- Asset monitoring, management and measuring of the entire system using the Utelogy Device Management platform
- Software and Firmware updates
- Analytics on room usage, system availability, and quality of user experience
The benefits of collaboration-as-a-service:
- Refresh your solutions on a planned timetable to avoid
technology obsolescence - Contractual agreement – one fixed, monthly payment
- Reduced upfront expenses
- Establish predictable cash flow for budget management
- Match payments to the useful life of equipment
